The Autonerdz (and affiliates) Difference!

Autonerdz is a global cult of automotive lab scope diagnosticians.  We are also THE PicoScope Automotive Authority in North America with affiliates in the US and Canada.  We pioneered Pico Technology's entry into the automotive market and have happy PicoScope users on six continents.  We are professional automotive technicians, not sales and marketing experts.  The value of what we do here at Autonerdz can only be appreciated by a professional automotive technician.  We put training and support in the front seat and sales in the back seat.  Every PicoScope kit we sell comes with our exclusive training and support system.  In the words of one of our customers, "The Autonerdz support is easily worth as much as the scope".  The Autonerdz PicoScope support and training system is an ongoing growth experience for users, as long as they own the equipment.  PicoScope class happens whenever you want it to.  We don't just sell equipment, we sell an experience.  Do yourself a favor and avoid buyer's remorse. 

Do your homework and contact us at 1-877-628-4899 to talk to "The Picotologist" before you purchase instead of after.  ;-)

We decided long ago to set a new standard for automotive dedicated technical support.  Each PicoScope kit we sell comes with this support package.  The training and support system continues to evolve and expand, since we started it in 2002.  This support has been called the best in the industry.  Combined with the stellar Pico factory support, there is no equal.  We blazed the trail for Pico in the automotive market and since then, they have rocketed to the top of the heap in automotive scopes.  The concept was new in 2002 and it has taken time and effort to accomplish this.  Pico's forward thinking was in tune with the automotive industry development in this area and their entry in to the automotive field was timely.  We knew that support and training was key to product acceptance and, well, you know the results.  

Tom Roberts, the owner of Autonerdz, has been a Journeyman since 1980 and is also an ASE Master Technician.  He brings his expertise in automotive lab scope diagnostics technique and strategy into Autonerdz.  He has a track record as a national lab scope trainer and now globally via digital media.  Our affiliates and customers have added their knowledge and experience to our world wide group of users, making our group the most exciting and technically rich automotive lab scope group anywhere.  It's what we do.  It's all we do.  There is only one smart choice for PicoScope in North America?. The AutoServiceTech/Autonerdz Team. 

·         Toll Free US/CA Phone Support.  No please hold hell or circular phone trees.  Calls are usually answered the same day.

·         Group Therapy With The Picotologist Sessions.  These monthly live voice enabled Internet sessions enable users to interact with each other exchanging files as well as helpful tips and techniques.

·         Email Support.  This is often a great way to get your issue resolved.  I can't see what your doing on the phone but sending me your psd file allows me to see exactly what you are doing and helps me to give more exacting suggestions.

·         The PicoScope CD.  This CD contains hours of PicoScope training in Flash movie format and more.  We have training on the new PicoScope 6 versions.  These will really help flatten that learning curve and turbocharge your PicoScope experience

·           Personalized Assistance.    When needed, we can get into your PC with you and provide direct assistance.  This requires the use of free VNC software and a broadband internet connection.

·         The Autonerdz Community Forums.   Access to the PicoScope Users section of the Autonerdz Community Forums.  Now including web delivered Flash tutorial movies.  Also supplied on CD. 

·         Live Hands On Classes.   Free live hands on PicoScope training events at the Autonerdz facility in Olympia, Washington. These events are scheduling several times a year and have been attended by Picogroup members from the USA and Canada. 

None of this is meant to replace the fine direct Pico Technology factory support.  This package is meant to enhance your PicoScope experience.  None of us has all the answers and some issues require factory support.